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Here follows a description of the legal information and terms and conditions of purchase.

Company details
- Boardgamer ApS    
- VAT no. DK38819046
- Overgårdsvej 4, DK-8800 Viborg

How to make a purchase
To make a purchase at you must go through these 5 steps:

1) Find the item(s) you want to purchase and add them to your shopping cart, then go to checkout.
2) Choose delivery type
3) Enter your personal details
4) Select delivery place and payment method
4) Accept our terms and conditions
5) Verify all entered details and complete your purchase

At you can only order items through our website. If you have questions about items not on the website, you are welcome to contact me.

All prices include VAT and other fees. The prices are current prices. Boardgamer reserves the right to make price changes and accepts no liability for any typos or inventory errors.

At you can pay using the following methods:

- Payment cards (Dankort, eDankort, MasterCard, Visa)
- PayPal

We don't charge any fees for payments at

We don't charge your payment method, until the order is shipped from We will never charge a larger amount than agreed at purchase.

Shipping to your address
The price of shipping depends on your place of residence.

In the lower right corner of the website you can see how much it costs to ship a package to your country.

Delivery is carried out by GLS, who collaborate with local courier services around Europe. You can find delivery times and read more about GLS at

The delivery time is calculated from the dispatch time (normally at 15:00 CET every day).

You can always see the next dispatch time in the cart in the upper right corner.

In other words: If you order a game on Monday at 23:00, we will dispatch it Tuesday at 15:00 (CET).

Delivery times are stated by GLS. Boardgamer is not responsible for delayed shipments if we have dispatched your package(s) in time.

Shipping outside the EU
We do not ship to addresses outside the EU.


Boardgamer reserves the right to make price changes and accepts no liability for any typos or inventory errors. 

If you change your mind about a purchase (Right of cancellation) 

You have a 90-day right to cancel any purchase made at The right of cancellation starts on the day you receive your order. 

The right of cancellation applies to all purchases regardless of payment method used. 

Packaging and the condition of returned purchases 
The right of cancellation can only be used if the item is returned in the same condition and quantity. 

You are only liable for any loss of value that has arisen from handling other than what is necessary to determine the kind, quality and use of the item. In other words – you can handle the item the same way as in a physical store. 

If the item is handled more than this, we consider it as used, which mean you will only get a part of or none of the purchase value upon return, depending on the condition and value of the item. 

To receive the full refund of the purchase amount you may do the same as in a physical store. You may try the item but not use it as such. Any wrapping must not have been removed. 

If you change your mind about your purchase, please return the item(s) to 
c/o LM Lagerhotel 
Erhvervsparken 3 
DK-9632 Møldrup 

You will receive a full refund of the purchase amount 
If you use your right of cancellation we will refund the full amount paid by you, including shipping costs, without undue delay and under no circumstances no later than 14 days after we receive word that you want to cancel the purchase. We send the refund through the same payment method as you used for the initial purchase, unless we explicitly make another arrangement with you. 

We may withhold the refund until we have received the returned item(s), unless you have forwarded documentation proving that you have sent the item(s). 

You will only have to pay the postage to have the item(s) returned to us. 

What do I need to include when returning an item? 
You must include a copy of the invoice 

Please notice! does not accept packages sent cash on delivery.

If there is a problem with the item(s) (Claims)  

When you buy through you have 24 months' right to make claims. That means you can either get the item(s) repaired, replaced, get a refund or a reduction in price, depending on the specific situation. 

The claim must obviously be valid, and the defect cannot have come from incorrect use of the product or other damaging behaviour. 

How soon must I make a claim? 
You must make a claim within ”reasonable time” after having detected the problem with the item(s). We recommend you state your claim as soon as possible. If you make your claim within two months of discovering the problem, the claim will always be considered to be timely. 

We refund reasonable shipping costs 
If the claim is valid, we refund your (reasonable) shipping costs incurred when you send the item(s) back to us. Please contact us to get a return label.

Please send the item(s) to: 
c/o LM Lagerhotel 
Erhvervsparken 3 
DK-9632 Møldrup 

We need the following information when returning item(s) 
When you return the item(s), please state the nature of the problem in as much detail as possible. 

Please note! We do not accept packages sent cash on delivery or similarly. 

Please remember always to return items in proper packaging.

Storage of personal information (Privacy policy)  

To be able to do business with us through we need the following information about you: 
- Name 
- Address 
- Email address
- Payment information

We store your personal information, so we are able to deliver the item to you. 

Your personal data is registered by Boardgamer and stored for five years before being deleted according to the Danish bookkeeping laws.

When we collect personal data through our website, we make sure it happens with your explicit consent, so you know exactly what information we collect and for what purpose. 

The owner of Boardgamer is responsible for the collected data and has access to the information collected on you. 

Information such your name, address, phone number and e-mail address given to will be used by our warehouse (LM Lagerhotel A/S) for the purpose of delivering your order.

You always have the right to object to the collection of information at Boardgamer. You also have the right to know what information we have stored about you. These rights are guaranteed in the Act on Processing of Personal Data, and you can contact Boardgamer if you have any queries or concerns at

Processing Personal Data – Consent 
If you have checked the box where you agree to receiving e-mails from us, we will process and store your e-mail address and information about your purchases until it is no longer relevant. In practice that means until you inform us that you no longer wish to receive e-mails from us. 

You may always withdraw your consent. You can do this either by using the link at the bottom of our e-mails or by contacting us at, where you inform us that you no longer wish to receive newsletters and offers from us.

Data Security
Regardless of whether we process your personal data for the purpose of fulfilling a contract or based on your consent, we always store and process your personal data in a safe and confidential manner in accordance with current laws, including the GDPR and other relevant laws.

Your data will solely be used for the purpose they have been collected for, and they will be deleted, when this purpose has been fulfilled or is no longer relevant.

We make use of third parties when processing your payment information (Bambora) and when handling and sending your orders (LM Lagerhotel).

If our stored information is incorrect or flawed, you may always ask to have them corrected, and you have the right to have the data sent to you in a common format (data portability).

If you wish to change your data or make use of the data portability, you are more than welcome to write us on the aforementioned e-mail address.

If you no longer wish that we process your personal data, or if you want us to limit the processing of your personal data, you may also make a request to the aforementioned e-mail address. 

If you want to make a complaint regarding Boardgamer ApS and our treatment of your personal data, you must contact The Danish Data Protection Agency, Borgergade 28,5., 1300 Copenhagen, phone (+45) 33 19 32 00, e-mail:


Our website makes use of "cookies", small text files that are stored on your computer, mobile or other electronic device for the purpose of recognizing you, store settings, run statistics and target advertisement. Cookies cannot contain harmful codes, such as viruses.

When you visit our website, information is collected about you which is used to adapt and improve the content shown to you and improve the quality of the adverts you see. If you don’t want this information to be collected, you can delete your cookies (see instructions below) and stop using our website. Below, we elaborate on the data collected, the purpose and what third parties have access to this data.

Can cookies be disabled?
You can find instructions on how to manage cookies in different browsers by going to

If you delete or block cookies, advertisement will be less relevant to you, and you will see them more often. You may also experience issues with the website not working optimally for you, or there may be content which is inaccessible.

Our website contains cookies from third parties, which may include:

  • Google Analytics – collects information on your activity on the site, including your IP address, where you have come from and how long you spent on the site
  • Google adwords – used by Google in advertising services
  • – used by FaceBook in advertising services
  • – a unique ID given to a user when watching a video
  • – a unique ID given to a user when watching a video


If you want to make a complaint regarding a purchase, please contact Mads Kristensen at 

If we are unable to come to an agreement, you can send a formal complaint to the Danish Competition and Consumer Authority, Carl Jacobsens Vej 35, 2500 Valby, Denmark, which you can find at 

You can also go to the EU Commission's complain portal, but this is primarily relevant if you live outside of Denmark. 

You can find the complain portal here:

Boardgamer ApS
Overgaardsvej 4
DK-8800 Viborg
VAT:: DK38819046
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